And how she handled a "sticky" situation
Situation: St. Louis, MO, 2011
Back when Kathie lived in St. Louis, Missouri (yes, you read that right, she used to live in the Midwest…and oh does she have a work ethic to show for it.) But I digress. Back when she lived there, she managed a cafe, including its 20 employees, all the logistics, schedules, receiving, private parties, inventory, production, retail sales, training, etc. One particular Thursday afternoon, with the usual 50 or so customers sipping coffee, hanging out and doing homework in the cafe, Kathie went to the back to receive a pallet of honey.
An aura of cigarette smoke and machine grease wafted in with the delivery driver as he came through the door. Simultaneously, a giant thud and crack was heard. The entire pallet of honey had shattered upon delivery.
After the briefest moment of shock, shrieking (and probably prayer), Kathie convinced the truck driver that the very best thing to do with the pallet of honey was to return it. She and team wrapped it up in a giant balloon of cellphone and packed it off. The six or so employees who were supposed to be attending to the 50 or so customers got redelegated. A few stayed in the back with mops and squeegees to clean up the sticky mess. After that it became the norm to bring a change of clothes to work every day—since you never know what you might end up wading in when you get a delivery!
The customers in the restaurant went about their merry day with not a clue as to what had transpired in the back of the cafe. And our customers will never need to know when a delivery goes awry for us either, because we have Kathie.
A big welcome, Kathie! We could not be more thrilled to have you on our team.
Here's the kind of thing she'll be doing for us.
- Production
- Logistics
- Managing people
- Managing schedules
- Demos
- Organizing us to scale bigger
You might see her at a demo if you stop by one of the stores that are carrying our products!